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CSEP Store FAQ's

How much is shipping?

We have two types of shipping options, depending on where you are located:

  • Canada Post
  • UPS Shipping

Can I change my shipping method?  

After a package has been processed, the shipping method cannot be changed.

 Can I return a product?

Yes, please view our return policy for more information.

Has my Omniconnex account been transferred over? Can I use my Omniconnex username/password to log in to my account on the CSEP Store?

You will have to create a new account on the CSEP Store. However, if your new account uses the same email address that you used to register your manual on the Omniconnex website, your CSEP-PATH registration code will be automatically connected to your account and you can add the CSEP-PATH® Toolkit Electronic Copy to your cart without re-entering your CSEP-PATH registration code.

 If I used the registration code from my CSEP-PATH® manual to register on the Omniconnex website, can I re-use my code to download the CSEP-PATH® Toolkit from the CSEP Store?

If you've already used your registration code, you cannot enter it again. However, when you can create a new account on the CSEP Store using the same email address that you used on the Omniconnex site, your CSEP-PATH registration code will be automatically connected to your account and you can add the CSEP-PATH® Toolkit Electronic Copy to your cart without re-entering your CSEP-PATH registration code. If you no longer have access to that email address, please contact info@csep.ca

Do you ship to the US/outside of Canada?

Yes, we ship via Canada Post. Shipping options will be available for you in the checkout.

Is there a discount for bulk orders?

We do not offer discounts at this time.

When will I receive my order?

Regular orders take 2-3 weeks to prepare, and rush courier orders take 2-3 days.

What is your US/ International shipping prices?

United States:

  • Expedited-$27.80- $28.82 (4 Business days) up to 3-4 weeks
  • Express Post- $40.87-$42.70 (3 Business days) up to 2-3 weeks
  • Priority World Wide- $89.24-$89.24 (1-2 Business days) up to 1-2 weeks

International Countries:

  • Tracked Package- $74.40-$81.37 (7-11 Business days) up to 1-2 months
  • Xpress Post- $86.05-$93.95 (4-7 Business days) up to 3 weeks-1 month
  • Priority World Wide-$127.41-$135.64 (1-2 Business days) up to 2-3 weeks.

How can I purchase my CSEP-CPT or CSEP-CEP theory exams?

If you have been approved to challenge the exam, you will receive specific details from CSEP on how to purchase your exam.

Still having trouble? Contact info@csep.ca or call us at 1-888-651-3755. The CSEP Office is open Monday to Friday from 9:00 am to 4:30 pm (Eastern time).